FAQ – Frequently Asked Questions

Frequently Asked Questions

🚚 Delivery

What are your delivery times?
We deliver everywhere in Canada. Orders are shipped within 1 to 3 business days. Delivery usually takes 3 to 7 business days, depending on your region.

Do you offer express delivery?
Yes! An express delivery option is available at checkout.

💳 Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure?
Absolutely. All transactions are secure and encrypted via Shopify Payments.

🔄 Returns and Exchanges

What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unworn and in their original condition.

How do I initiate a return?
Contact us by email with your order number, and we will guide you through the process.

💎 Products

Are your jewelry hypoallergenic?
The majority of our jewelry is made of stainless steel or nickel-free alloy. Details are specified on each product page.

How do I care for my jewelry?
Avoid contact with water, perfumes, and chemicals. Store your jewelry in a dry place away from light.

🏪 Wholesale

Do you offer wholesale?
Yes! We offer wholesale pricing with flexible minimum quantities. Contact us to get our catalog and rates.

How do I become a reseller?
Fill out the contact form indicating your interest in wholesale, and we will respond within 24 to 48 hours.

📬 Contact

How can I reach you?
You can contact us via our contact form or by email. We generally respond within 24 hours, Monday to Friday.